How long does it take before the internet comes back after a restart?

Give it five to ten minutes. The router needs a few minutes to find the connection again, and the lights go from blinking to steady when it is done. Restarting it several times in a row does not speed that up.

Why does the internet work on my phone but not on my computer?

That means the connection into the home is fine and it is the computer's own connection that needs attention. Check that the computer is on the same network name as the phone, then forget the network and join again with the password.

Should I press the reset button on the router?

Almost never, and never as a first step. It wipes the network name and password, so everything in the home has to be reconnected: printer, TV, speakers, robot vacuum and often the alarm. Pull the power cable for two minutes instead.

How do I know whether my provider is down?

Turn Wi-Fi off on your phone so it uses mobile data, then visit your provider's status page, such as telia.se/driftinfo or tele2.se/driftinfo. It says whether your area is affected and when service is expected back.

Wi-Fi not working at home? How to get internet back

When the wireless network at home stops responding, a restart in the right order fixes it most of the time, and it takes about ten minutes. Start by finding out how wide the outage is: if the internet works on your phone but not on your computer, the computer needs attention, while silence on everything points to the router or your provider.

The router is the small box with lights that gives you internet. Many homes in Sweden also have a second box where the fibre cable enters the wall, called a media converter. Both are needed for the connection to reach you.

Try this first

Look at the lights on the router. Steady white or green normally means the connection is in place. Red, orange or a light that keeps blinking means the router is still looking for the internet. The colours follow the same logic on Telia, Telenor, Tele2 and Bahnhof boxes.
Test something else in the same room, such as a phone or a tablet. Now you know whether this affects everything or just one device.
Restart in the right order. Unplug the power from both the media converter and the router. Wait two minutes. Plug the media converter back in first, wait until its lights are steady, and only then plug in the router. After five minutes the router's lights should be steady too.
Check which network name you are joined to. Many homes have two, one with 5G or 5GHz in the name. Try the other one and see if it behaves better.
Check your provider's status page. Turn off Wi-Fi on your phone so it uses mobile data, then open telia.se/driftinfo, tele2.se/driftinfo or the page for your provider. The Mitt Telia and Mitt Tele2 apps show the same information.

If that did not help

Forget the network on the device and join again. On iPhone: Settings > Wi-Fi, tap the i symbol next to the network name and choose Forget This Network. On Android: Settings > Network and internet > Internet, tap the gear icon next to the network and choose Forget. Then type the password yourself. It is usually printed on a label on the underside of the router.
Run the built-in Windows troubleshooter. Settings > System > Troubleshoot > Other troubleshooters, then press Run next to Network and Internet.
Try a cable if you have one. Connect the computer straight into the router. If the internet works over the cable but not wirelessly, the Wi-Fi part of the router is where to look next.
Check that the subscription is paid. Some providers cut the connection and show only a payment page in the browser.
Call your provider's support and tell them which light is on and what colour it is. That is the first thing they ask, and the call goes much faster.

If the connection into the building is down, your provider is the one who repairs it, and waiting is part of the answer. If you would like someone to look at it with you before you call, ask us and we will go through the lights and the network names step by step.

Before you press the button on the back

The small recessed button marked Reset returns the router to how it left the box. The network name and password change, so everything connected wirelessly has to be set up again: the printer, the TV, the speakers, the robot vacuum and often the alarm system. Save that button for last, and ideally for a moment when someone is there to reconnect all of it with you.