I requested several codes. Which one do I use?

Always the newest. Requesting a new code cancels the earlier ones, so an old code is refused even though it arrived. Check the timestamps on the messages and use the most recent one.

Why are the codes from my authenticator app refused?

Almost always because the phone's clock is wrong. The codes change every thirty seconds and are calculated from the time, so a clock that is a minute off makes every code invalid. Turn on automatic time in the phone's settings and try again.

Can I read the code out to support?

No, never. A verification code is the whole protection on the account. No bank, authority or support service needs it, and Solvora never asks for a code, a password or BankID. Anyone asking for the code is trying to log in as you.

Verification code not arriving? How to get it through

A verification code is the one time code you get to confirm that it really is you signing in. It arrives as a text message, in an email, in an authenticator app, or as a prompt on another device. When it does not turn up, it is usually the mobile signal at that moment, a spam filter, or an old phone number registered on the account.

Never read a verification code out to anyone who calls or messages you, whatever they say they do for a living. Your bank, Google, Apple, BankID and Solvora never ask for a code, a password or a BankID code, and you should never approve a BankID signing that you did not just start yourself.

Try this first

Wait two minutes before requesting a new code. Text messages can sit in the network for a while, and the code often arrives while you are filling in the form again.
Then request a new code and use the newest one. Older codes stop working as soon as a new one is sent.
Check your signal. If you see few or no bars, go outside or to a window and request the code again.
Turn airplane mode on, wait ten seconds, and turn it off. The phone reconnects to the mobile network, and queued messages usually land straight away.
Restart the phone.
If you are expecting the code by email, look in Spam and, if you use Gmail, under the Promotions tab as well.
Check that the phone is not filtering out unknown senders. On iPhone: Settings, Apps, Messages, and look under Unknown and Spam. On Android: open the Messages app, go to its settings, and look under spam protection.

If you use an authenticator app

If the code arrives but is refused, it is nearly always the phone's clock. The codes are calculated from the time and change every thirty seconds, so a clock that is a minute out makes them all invalid.

On iPhone: Settings, General, Date and Time, turn on Set Automatically. On Android: Settings, System, Date and time, turn on automatic time. Then try again with a fresh code.

If that did not help

Try a different method if the service offers one. Many can call you and read the code out instead of texting, and some will send it to your email address.
Check which number the code is going to. The service usually shows the last digits. If you do not recognise them, the account has an old number on it.
If you have changed phone number, update it in the account's security settings. Do that while you can still get in, because that is the easy route. If you are already locked out, you have to go through the service's account recovery, which takes longer.
If you changed phone and lost your authenticator app, use the backup codes you were given when you turned two-factor on. They are often in a file on your computer or on a piece of paper. Each backup code works once.

If the code goes to a number or an address you no longer have, or this is an important account such as your bank, your email or Kivra, ask us in the chat. We will help you find the right recovery route, and your codes stay yours alone.