Can I find the phone if it is switched off?

The map always shows the last known location, even when the phone is off. Newer iPhones can also be found for a few hours after the battery runs out. An Android that is fully switched off only shows where it was last seen.

Should I erase the phone remotely straight away?

No, save that for last. An erased phone usually stops being trackable. Mark it as lost instead, which locks it and disables the payment cards while you can still see where it is.

What do I do first if the phone was stolen?

Call your mobile operator and block the SIM card, so nobody can receive your text messages with verification codes. Then change your email password from another device, block BankID through your bank, and report it to the police. The order matters.

Can I go and collect the phone from the address on the map?

Never go yourself. The map is approximate and can point at a neighbour or the wrong floor, and meeting whoever has your phone is not worth the risk. Give the location to the police instead.

How to find a lost phone, on iPhone and Android

Both iPhone and Android can be found on a map, but only if the feature was switched on before the phone went missing and the phone has power and internet. If you have another phone or a computer nearby, it takes two minutes to see where your phone last was. Switch the feature on today, while the phone is still in front of you.

The first thing to do is ring it from another phone and listen. A great many phones turn up in a coat, a bag or down the side of a sofa. If it is on silent you can still make it ring using the steps below.

Try this first

Borrow a phone or sit down at a computer and call your own number. Listen around the room and in the car.
Open a web browser. On iPhone, go to icloud.com/find. On Android, go to google.com/android/find.
Sign in with the same account the phone uses, meaning your Apple account or your Google account. Type the password yourself and never give it to anyone else, including us.
Pick your phone from the list. The map shows where it is now, or where it last was.
Tap Play Sound. The phone rings for two minutes even when it is set to silent. Walk around and listen.
If the map looks right but you cannot find it, play the sound again and move slowly. The sound carries less through a cushion or a bag than you would expect.

If that did not help

Lock the phone remotely. On iPhone choose Mark As Lost. On Android choose Secure device. The phone locks, the payment cards are disabled, and you can put a message and a phone number on the screen so an honest finder can reach you.
Call your mobile operator and block the SIM card. Without that, someone else can receive your text messages, and that is where verification codes for your accounts arrive.
Change your email password first, from another device. Your email controls the recovery of every other account you have. Then change your bank and social media passwords.
Contact your bank and block BankID on that device.
Report it to the police. You will need the case number for your insurance and for your mobile operator.
Erase the phone remotely only at the very end, once you have given up hope of getting it back. Check that your latest backup exists first, because after the erase nothing can be retrieved from the phone.

Never go to the address shown on the map yourself. The map points approximately and could just as easily be a neighbour's flat. Give the location to the police. If the phone does not appear on the map at all, or you cannot get into your Apple account or Google account to search, write to us and we will work through the blocking steps in the right order with you.